FAQs

Who will care for my child?

Your child will be cared for by the members of their interdisciplinary team, which will consist of: pediatricians, nurses, certified nursing aides, physical therapists, occupational therapists, speech therapists, recreation staff, Child Life, social workers, teachers, nutritionists, psychologists, specialty consultants and definitely you. Our neighborhoods are staffed by registered nurses, licensed practical nurses and certified nurse aides, 24 hours a day, seven days a week.

It’s important that you share with us your child’s likes, dislikes and habits, and we encourage you to participate in his/her daily care. Team members will instruct/help you in any special care your child may require.

How is my child’s treatment plan developed?

Within 14 days of your child’s admission, the team will have evaluated your child, together with your participation, in the initial plan of care meeting. The care plan is reviewed and evaluated by the team every three months and you are encouraged to participate in these meetings; your input is crucial to the decision making of the treatment plan. Additional meetings may occur in the interim to discuss your child’s progress and/or needs.

What are your visiting hours?

Parents/legal guardian have unlimited visiting hours. For all other visitors, visiting hours are from 8:00 a.m. to 9:00 p.m., seven days a week. Visitors are required to sign in when they enter and leave the building at both the Neighborhood Watch Desk, in the main lobby, and their child’s neighborhood. During our heightened respiratory season, visiting may be restricted to adults and children over 12 years of age.

Can I take my child for a home visit?

Children may have unlimited day visits outside of the facility as their health/condition permits. Advanced notice is required for all off-ground visits in order to obtain medical clearance and prepare your child’s medication and personal belongings. All overnight visits are scheduled through you and your social worker, who is responsible to coordinate the visit with medical teams input.

Do you offer religious/spiritual care?

Yes, we do offer religious/spiritual care at a family’s request. Also, families are invited to have their own clergy visit their child. We are a culturally sensitive facility and we live the motto, “All are Welcome.”

Does my child go to school when they reach school age?

All children, who are medically able to and are over three-years-old are entitled to receive educational services, either at the John A. Coleman School, our on-site special education school, or at a local school district. When attending a local school district, a parent/guardian must participate in registering the child with the district. Children under three who are medically able to can participate in our Early Intervention program.

Can parents stay overnight?

We offer a family lounge for parents who wish to stay overnight. Rooms available on a first-come, first-served basis. These are scheduled with your child’s social worker. One parent may also choose to sleep bedside in their child’s room, if preferable.

What clothing should we bring for our child?

We request that you provide enough clothing for a minimum of 7-14 days. Clothing must be labeled with your child’s name and logged in with the laundry department. Suggested clothing includes pants and jeans (with elastic bands if possible), shirts, dresses, sweatpants, shorts, pajamas, sweatshirts/sweaters, a jacket or coat, hats, gloves, scarf and footwear.

What is a typical day like for my child?

Each day your child will be stimulated with various educational services and recreational activities. All children receive daily medical, nursing care and recreation. Depending on your child’s individualized treatment plan, your child will also receive physical, occupational and/or speech therapy.

Is parking available?

Yes, ample parking is available for free.